In case of emergency, dial 119 to call an ambulance. 119 reaches the local fire department and an ambulance can be sent from the local fire department. Local fire department can send help for both fire and rescue.
In Japan transporting patients by an ambulance is free of charge, but a treatment fee will be charged. There are English speaking operators, although this can depend on area. It is recommended to speak English slowly. Also, if you don't speak Japanese it is better to go in an ambulance with a person who can speak English.
You can call an ambulance from a home telephone, mobile phone, PHS or a public telephone. When using a public phone, pick up the receiver and press the red emergency call button. If there is no red button simply dial 119. You don't need to insert 10 yen. Tell the operator which type of telephone you are calling from.
The ambulance chooses the hospital depending on the patient's condition and the location; therefore you cannot always be taken to the hospital you wish to visit.
When your symptom or injury is serious and you cannot judge if you should call an ambulance, there is a telephone consultation service available from Tokyo Fire Department. Ask them if your symptom/injury requires an ambulance.
Tokyo Fire Department Telephone Service
If you are involved in an accident or incident, report to the police. If you are on campus, contact the security room or guard station. Also contact your study department/faculty.
Security Guard Office for the Hongo Campus
TEL： 03-5841-4919
Janitor's Office for the Komaba campus
TEL： 03-5454-6666
Janitor's Office for the Kashiwa campus
TEL： 04-7136-3010
Traffic accidents may need special legal advice.
Here is general information on how to deal with traffic accidents. If you need further information consult Hou Terasu(0570-078374), a legal helpline set up by the government.
Generally, the person at fault in an automobile accident or a case of assault is required to pay for the victim's medical fees; therefore insurance does not cover this.
However, if they have National Health Insurance, their medical fees will be covered, with NHI then charging the personal at fault for such fees.
After receiving an "Accident Report" from the police, go to the NHI Window in your City or Ward office and submit a "Third Party Injury Report".
However, if medical costs have already received from the person at fault, then these costs can be received from NHI
For those who have questions or trouble regarding legal issues, they can contact "Hou Terasu" (0570-078374), a legal helpline set up by the government. The cost is the telephone call charge only. They will help regarding legal procedures.
City and Ward offices offer free legal advice to non-Japanese nationals in various languages on particular days, so is also worth contacting your local City or Ward office to check.
