When you feel sick on weekdays
When you feel sick on weekdays (during the daytime)
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If you feel sick on weekdays, during the daytime
If you feel sick on weekdays, during the daytime

University Health Service Center and the University of Tokyo Hospital

University Health Service Center

Todai has an on-campus clinic called the University Health Service Center. They are located at Hongo, Komaba, and Kashiwa Campuses. These centers treat students, foreign researchers, teaching and other staff of Todai. The Health center is not open to the general public. Families of international students and foreign researchers of Todai cannot utilize this center.

The clinic hours vary, depending on each center on campus, so it is strongly recommended to check opening hours on the phone or on the web. The examination fee is basically free of charge, however prescribed medicine and tests are not. Make sure to bring your student ID card when you visit the Center. You need to make an appointment to visit dental/neuropsychiatry department. You can make appointments by the phone or visit the centre in person directly.

University Health Service Center / information

◎Hongo Branch (Located in Yasuda Auditorium)

Treatment Departments: internal medicine, neuropsychiatry, dentistry, otology (ear nose and throat)
Contact phone number: 03-5841-2575
Web Page:http://www.hc.u-tokyo.ac.jp/hongo/(Japanese and some English pages available)

◎Komaba Branch

Treatment Departments: Internal Medicine, neuropsychiatry, dentistry, orthopedics, and dermatology.
Contact phone number: 03-5841-2575
Web Page: http://www.hc.u-tokyo.ac.jp/index-e.html (Japanese and English pages, map in English is available)

◎Kashiwa Branch

Treatment Departments: Internal Medicine, neuropsychiatry.
Contact phone number: 04-7136-3040
Web Page: http://www.hc.u-tokyo.ac.jp/kashiwa/en/index.html (Japanese and English pages, map in English is available)

The Health Centers offer annual medical checkups to students between April and June, and issue medical examination reports based on checkups. They also offer health counseling if you do not know which kind of specialist to consult, and can write a referral letter to other local clinics/hospitals if necessary. Most doctors speak English, but it is recommended to call them and make sure if one is available on the day you want to visit.

The University of Tokyo Hospital. Things to keep in mind before you visit.

◎The University of Tokyo Hospital

Web Page: http://www.h.u-tokyo.ac.jp/ (Japanese only, please try http://translate.google.co.jp/ for translation. )
General information contact number: 03-3815-5411
Appointments: 03-5800-8630 (12:30-17:00)
Map: http://www.h.u-tokyo.ac.jp/access/walk.html (Japanese only)

★Referral letter is necessary
The University of Tokyo Hospital, located near the Hongo campus, provides highly specialized medical treatments, so a referral letter is required when visiting the hospital.
A referral letter can be obtained for appropriate patients through the University Health Centers or local clinics/hospitals.

★You need to make an appointment
All patients are required to make an appointment before visiting. Patients who turn up at the hospital without an appointment are not guaranteed a doctor can see them.

★Extra fee
Because the University of Tokyo Hospital is designated as highly specialized medical facility, if a patient consults a doctor without a letter of referral, an extra fee of 5250 yen will be charged.



An Introduction to clinic/hospital system in Japan.

There are two kinds of medical institutions in Japan, one is clinic (shinryoujyo), the other is hospital (byouin).

Clinic/Hospital


Hospital

 Hospitals

Hospitals can offer medical treatments for both outpatients and inpatients. Some of them also have emergency departments and can run various medical tests and procedures. Many big and highly specialized hospitals like The University of Tokyo Hospital require patients to prepare a referral letter and make appointments before they visit.


Clinic

 Clinics

If you feel sick, local clinics are the first place to visit. They provide patients with primary care. There are various kinds of clinics in Japan, such as clinics that are run by only one doctor, or even clinics that accept inpatient admissions. Clinics are called kurinikku (which means clinic) or iin (which means doctor’s office) in Japanese.



Please note that clinics are also commonly referred to as byouinn, which means hospital in Japanese. Japanese distinguish clinic and hospital, by referring to hospitals as Ooki Byouin (big hospital).

Generally speaking, if you feel ill, first you visit a local clinic. Then if the doctor decides that you need a specialized treatment you will be referred to a hospital.

Consultation days/hours

Most Clinics are open weekdays. Please keep in mind that there is a lunch break between morning and afternoon consultations. Many clinics are open on Saturday mornings, but closed in the afternoon. On Sundays and Public holidays most clinics are closed all day. Consultation hours of big hospitals vary and are different depending on treatment departments, so make sure you check if they are open before you make a visit.

checkIt is strongly recommended to call or check their website to see if they are open before you go. In particular, small clinics or hospitals tend to have irregular hours/holidays.




Which department should I go to?

Japanese clinics are divided into specialized departments, such as internal medicine or dermatology, and there is no General Practitioner available. Patients must decide which department to visit according to their symptom. If you don’t know where to go you can consult the University Health Service Center or call the clinic you wish to visit to ask if they can treat your symptom.


To ask in Japanese

Japanese(me no kayumi) wo mite morae masuka?
EnglishDo you treat (itchy eyes)?


How to find a clinic/hospital for your specific needs.

How to find a clinic/hospital for your specific needs.

Tips to find

Personal preferences to find a clinic or hospital for your specific needs differ greatly. So it is best to ask specialised person about choices and suggestions for your conditions.

You can call the numbers below to consult for free of charge. You are welcome to consult our social worker as well. Please send a message from the contact form below in Japanese or English.

For Japanese web sites please try http://translate.google.co.jp/ for translation.

Tokyo

◎AMDA International information center (They can also give you information about anywhere in Japan)

http://homepage3.nifty.com/amdack/ (available in various languages)
Contact number: 03-5285-8088 (Monday-Friday/ 9:00~17:00)
※Filipino: only Wednesday/ 13:00~17:00
※Portuguese: only available on Mondays, Wednesdays and Fridays
※Closed on Saturdays, Sundays and Public Holidays.

The AMDA International Medical Information Center provides telephone services to foreign residents in Japan in several languages, explains the Japanese health care system and introduces medical facilities with staff who speak the patient's language.
English, Portuguese, Spanish, Filipino, Chinese, Thai and Korean speaking staff available.
For example, if you are looking for an English speaking internal medicine doctor in Bunkyo ward, they will search for a clinic for you and give you the clinic contact details.

◎Tokyo Metropolitan Health and Medical Information Center (Himawari)

http://www.himawari.metro.tokyo.jp/qq/qq13tomnlt.asp (English Pages available)
TEL:03-5285-8181 (Open everyday 9:00~20:00)

Himawari provides information about medical institutions with staff who speak several languages and provide information about medical and health insurance systems in Japan.
English, Spanish, Chinese, Thai and Korean speaking staff available. They will try to find a medical institution according to your needs (for example, if you are looking for a clinic near your station, a clinic open on holidays or to find a female doctor).
Himawari is also available with a Japanese operator 24 hours a day (automated service after 20:00).

Chiba

◎The Chiba Medical Association web page has a search engine for finding a clinic/hospital

http://www.chiba.med.or.jp/
English, Chinese and Korean pages available, located at the bottom of the top page.

Saitama

◎The Saitama Medical Association web page has a search engine for finding a clinic/hospital

http://www.saitama.med.or.jp
Only in Japanese. Click「病院検索」button. Please try http://translate.google.co.jp/ for translation.

Kanagawa

◎Search Clinics/Hospitals in Kanagawa

http://www.kensaku.kanagawa.med.or.jp/ (Only in Japanese, please try http://translate.google.co.jp/ for translation. )

Ibaraki

◎Emergency Medical Information System

http://www.qq.pref.ibaraki.jp/ (Japanese and English pages available)



What to do when you visit a clinic/hospital

Before you visit a clinic or hospital


(1).Check the opening day and time of the clinic/hospital you want to visit. 
 
(2).Check if the clinic/hospital you want to visit require patients to make an appointment beforehand.
 
(3).Prepare★a health insurance card (National Health Insurance card) and ★a clinic/hospital registration card if you have one. If you have joined a private insurance such as international student health insurance or overseas travel insurance, bring those insurance policies with you.
If you forget to bring your National Health Insurance card, often you need to pay the full amount of the medical bill at the cashier.
It can be very expensive, so make sure to bring the card with you.
 
(4).Prepare to pay the bill with cash. The number of clinics/hospitals that accept credit card is not that many. If you are not sure how much to bring, call the clinic/hospital you wish to visit and ask how much you may need. If you are visiting a big hospital, usually an ATM is located in the hospital.


Health insurance card

★Health insurance card (保険証 hokensyo)
It certifies that you are covered by health insurance. You can use the card at any clinics or hospitals that are covered by health insurance.

clinic/hospital registration card

★clinic/hospital registration card (診察券 shinsatsuken)
This is the card issued by individual clinics/hospitals. For example, if you have The University of Tokyo Hospital registration card, that card is only usable in The University of Tokyo Hospital.

Visiting a clinic/doctor's office

What to do before you see a doctor

Illust1.Submit your Health insurance card to the receptionist and if you are a new patient, tell the receptionist "Shoshin Desu" (first consultation). If you are a returning patient, submit the registration card as well. If you have private health insurance, tell the receptionist that as well.


Illust2.If you are a new patient, fill out ★the interview sheet. If you don't read Japanese at all, consult the receptionist.
In that case often you don't need to fill out the form, and instead a doctor will ask you the questions on the sheet.


Illust3.Go to the waiting room and wait until your name is called or if you receive a number from reception, when ★your number is shown on the electric board.


Illust4.Enter the consultation room and see the doctor.


Interview sheetInterview sheet detail

★Interview sheet (問診票 monshinhyou)
The sheet to fill out your medical history or current symptom and medication.

★The number card (番号札 bangoufuda)
It shows your turn to see a doctor. You receive the number card from a receptionist or a number machine.

After the consultation


(1).Wait in the waiting room until your name is called from the receptionist.
 
drug(2).Pay the bill and receive your medication in the clinic or if you receive your prescription, you can go to a pharmacy in town and buy your medication there.
 
(3).Make your next appointment if necessary before you leave.

Big hospitals

In big hospitals often you receive a number card to see a doctor, to pay the bill and to receive your medication. Your turn will be shown on the electric board. But this is not always the case so ask the receptionist or guide if you are not sure what to do.

What to do before doctor's consultation at a big hospital

What to do before doctor's consultation at a big hospital. 11.Submit your Health insurance card to the receptionist and if you are a new patient, tell the receptionist "Shoshin Desu" (first consultation). If you are a returning patient, submit the registration card as well. If you have a private health insurance, tell the receptionist that as well.


What to do before doctor's consultation at a big hospital. 22.If you are a returning patient, fill out ★the interview sheet. If you don't read Japanese at all, consult the receptionist.
In that case often you don't need to fill out the form. Instead a doctor will ask you the questions on the sheet.


What to do before doctor's consultation at a big hospital. 33.Go to the treatment department and submit your registration card.


What to do before doctor's consultation at a big hospital. 44.Go to the waiting room and wait until your name is called or ★your number is shown on the electric board. In that case a number card is given to you from a receptionist.


What to do before doctor's consultation at a big hospital. 55.Enter the consultation room and see a doctor.


What to do before doctor's consultation at a big hospital. 66.Make the next appointment with your doctor if necessary and receive your personal information file.


Interview sheetInterview sheet detail

★Interview sheet (問診票 monshinhyou)
The sheet to fill out your medical history or current symptoms and medication.

★Number machine
the machine automatically selects the patient’s order to be called, according to their appointment information.
You can receive your number card form this machine. If you have trouble with it ask the volunteer guide or hospital staff.

After the consultation


(1).Go to the payment section and submit your billing information file. Receive your number card for payment.
 
(2).When your turn comes, pay the bill at the payment counter. Receive your prescription.
 
(3).If you wish to receive medicine within the hospital, go to the pharmacy in the hospital itself. Or you can get your medication with your prescription from a pharmacy outside of the hospital.

Making your payment

If you are a patient who has National Health Insurance or Health Insurance, you are required to pay 30% of the total medical charges at the accounting desk.
Please keep in mind that if you cannot show your health insurance card to the clinics/hospitals, you will need to pay the full amount of your medical charges. This is called Jihi (private expenses) in Japanese. If the accounting staff asks "Jihi de iidesu ka?" (Will you pay by private expenses?), that means you are not going to use your insurance to pay the bill.

However, if you are covered by National or Social Health Insurance, you can get a reimbursement 2 or 3 months later from your insurer, by submitting your health card and receipt from the clinic/hospital. Please see Getting Reimbursement in the Introduction to National Health Insurance section.

If you are a patient who has a private health insurance, such as international student health insurance or overseas travel insurance, then pay the full medical charge at the accounting desk and receive doctor's certificate of your illness/injury from the clinic/hospital. If the accountant asks you if you are covered by any insurance, tell them "Puraibeto hoken desu. Jihi de onegai shimasu." (I have private insurance so I will pay the full amount).

How much should I prepare?

It is difficult to say. It depends on your treatment, your status as a new patient or returning patient and also the size of the hospital. For example, clinics/hospitals charge new patients a first consultation charge of around 2000 thousand yen plus your treatment fees. Also, a big hospital with more than 200 beds charges a special charge of a few thousand yen in addition to treatment fees. You may call the clinic/hospital before you go and ask approximately how much you should prepare.



Introduction to pharmacies/drugstores in Japan

pharmacy

If you have a prescription

You can buy your medication with your prescription (処方せん shohousen) at a pharmacy in town. There are pharmacies that have "「処方せん受付」 shohousen uketsuke" or "「調剤薬局」 chouzai yakkyoku". Your medication cost will be covered by health insurance, so you only have to pay 30% of the total fees. Pharmacists will tell you how to take the medicine prescribed for you. Also, you can buy a little booklet that keeps your prescription records (Okusuri Techou) at a pharmacy. Pharmacists put your medication record stickers in the booklet, so it is handy to let your doctor and pharmacist know what medications have been prescribed for you in the past.

Besides pharmacies, there are drugstores in Japan. They sell over-the-counter cold medicine or painkillers, bandages and band-aids. There are pharmacists working at drugstores as well, so you can consult a pharmacist to buy appropriate medicine for your symptoms. Please keep in mind that the medicines at a drugstore are not covered by health insurance.

Telling the difference between pharmacies and drugstores

In contrast with Pharmacies that have no merchandise on the shelves, drugstores have a variety of merchandise on sale in the store. Pharmacies are usually open till 6pm, but drugstores are open much later. Some drugstores have prescribed medicine as well, so you can show your prescription and ask the drugstore staff if you want to purchase medication there.